Thursday, September 21, 2006

height of feedback..

Just now got an SMS from Airtel in response to my call to Airtel for a query.

"Thanks for your call to Airtel. If you were satisfied with the response of Miss ABCD DEFG* then reply 'yes' or 'no' if you were not."

This is indeed the height of taking feedback...outsourcing the performance management of employees :D

*Names changed :D

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